Juq 321 Privacy Policy — Malaysian User Data Protection

1Introduction to the juq 321 Privacy Policy

Juq 321 is a leading online casino platform built to serve Malaysian players. We take your privacy and the security of your personal data seriously — especially in the context of online gambling in Malaysia. That is why juq 321 has put together this comprehensive Privacy Policy to be fully transparent about how we handle your personal information.

This juq 321 Privacy Policy applies to all users who register, browse, or use any services offered on the juq 321 platform, including our website, mobile app, and all official communication channels. By continuing to use the juq 321 platform, you agree to the terms set out in this Privacy Policy.

Juq 321 acts as the data controller for the personal information you provide to us. This means we are responsible for determining the purpose and manner in which your personal data is processed, and for ensuring all such processing complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable laws in Malaysia.

2Types of Personal Data Collected by juq 321

Juq 321 collects various types of personal data from our users for legitimate purposes that are clearly stated in this policy. The following are the categories of data we collect:

3How juq 321 Collects Your Data

Juq 321 collects your personal data through various transparent and lawful means. We want to ensure you have a clear understanding of each data collection method we use:

• juq 321 account registration: When you register a new account with juq 321, you are required to provide basic information such as your name, email, phone number, and date of birth. This information is necessary to create and verify your account.
• KYC Verification Process: To comply with Malaysia's anti-money laundering (AML) requirements, juq 321 requires a copy of your official identification document (MyKad or passport) and proof of address during the identity verification process.
• Financial transactions: Every time you make a deposit via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay, juq 321 records the transaction details for accounting and security purposes.
• Platform usage: The juq 321 system automatically logs your activity on the platform, including games played (baccarat, blackjack, roulette, slots, live casino), bet amounts, and session duration.
• Support communications: When you contact the juq 321 support team via live chat or email, conversations are recorded for quality assurance and training purposes.
• Cookies and tracking technologies: juq 321 uses cookies and similar tracking technologies to improve the user experience and analyse usage patterns on our platform.

Juq 321 never purchases personal data lists from third parties or collects data through unlawful means. All data we collect is obtained directly from you or through your legitimate use of the juq 321 platform.

4juq 321 Data Processing Purposes

Juq 321 only processes your personal data for legitimate, necessary, and pre-stated purposes. We will not use your data for any other purpose without obtaining your consent first. The following are the key purposes for which juq 321 processes your data:

• Service provision: To process account registration, verify identity, enable access to games, and handle financial transactions on juq 321.
• Legal compliance: Meeting Malaysian legal requirements including the PDPA 2010, the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), and financial reporting obligations.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, unauthorised access, and misuse of the juq 321 platform.
• Service communications: Sending important notifications about your account, policy updates, transaction confirmations, and juq 321 security information.
• Product improvement: Analysing usage patterns to improve game quality, the user interface, and the overall experience on the juq 321 platform.
• Marketing promotions: Sending bonus offers, special promotions, and updates on new games at juq 321 — only if you have consented to receive marketing communications.
• Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support to juq 321 users who need assistance.

5Personal Data Sharing

Juq 321 takes a highly limited and responsible approach to sharing our users' personal data. We never sell your data and only share personal information in the circumstances outlined below:

• Approved third-party service providers: juq 321 works with trusted service providers such as payment processors (local Malaysian banking institutions, eWallet providers including Touch 'n Go and GrabPay), gaming software providers, and cloud services that help us operate the platform. All third parties are bound by strict data protection agreements.
• Legal and regulatory requirements: juq 321 will disclose personal data when required by Malaysian law, court order, or authorised regulatory bodies such as Bank Negara Malaysia or the Securities Commission Malaysia.
• Fraud and crime prevention: In cases of suspected fraudulent activity or money laundering, juq 321 reserves the right to share relevant information with Malaysian law enforcement authorities.
• Business transfers: In the event of a merger, acquisition, or sale of juq 321 assets, user data may be transferred to the new entity, subject to equivalent privacy protections.

6juq 321 Data Security Measures

Juq 321 continually invests in robust security infrastructure to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure. Key security measures employed by juq 321 include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and juq 321's servers is encrypted using industry-standard SSL/TLS protocols to ensure confidentiality.
• Data encryption at rest: Personal data stored in juq 321's databases is encrypted using AES-256 encryption, ensuring the data remains unreadable even in the event of a physical breach.
• Two-factor authentication (2FA): juq 321 offers two-factor authentication for user accounts as an added layer of security during login.
• 24/7 security monitoring: The juq 321 security team continuously monitors our systems to detect any unusual activity or intrusion attempts.
• Regular security audits: juq 321 undergoes periodic independent external security audits to ensure our security standards remain current and aligned with industry best practices.
• Employee access controls: Internal access to juq 321 user data is restricted on a least-privilege basis — each staff member can only access the data necessary for their specific role.

While juq 321 takes all reasonable steps to protect your data, no security system in the world can guarantee 100% protection. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

7juq 321 Cookies & Tracking Technologies

Juq 321 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your session. The following are the types of cookies juq 321 uses:

• Essential cookies: These cookies are required for the juq 321 platform to function properly. They manage your login session, language preferences, and security settings. Disabling these cookies will affect the platform's functionality.
• Analytical cookies: juq 321 uses analytics cookies to understand how users interact with our platform — including the most frequently visited pages, time spent in each section, and any technical issues encountered.
• Functional cookies: These cookies allow juq 321 to remember your preferences such as language, display settings, and favourite game selections to personalise your experience.
• Performance cookies: Used to measure and improve the speed and reliability of the juq 321 platform, ensuring games run smoothly without technical disruptions.

You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the juq 321 platform. For more information on managing cookies, please refer to your web browser's help documentation.

8Your Rights as a juq 321 User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and juq 321's policies, you have several important rights regarding your personal data that juq 321 is committed to upholding:

9juq 321 Data Retention Period

Juq 321 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. The following are juq 321's general data retention guidelines:

• Active account data: For the duration your account remains active with juq 321, plus a 5-year period following account closure, in line with Malaysian anti-money laundering legal requirements.
• Financial transaction records: Minimum 7 years from the transaction date, in accordance with Malaysian tax and financial legal requirements.
• KYC verification data: Minimum 5 years from the date of verification or the juq 321 account closure date, whichever is later.
• Support communication logs: 2 years from the date of communication, for quality control and dispute resolution purposes.
• Technical log data: 90 days for standard access logs; up to 1 year for logs related to suspected security incidents.
• Marketing data: Until you withdraw consent or request deletion — whichever comes first.

Once the retention period expires, juq 321 will delete or anonymise your data securely and irreversibly. Data required for the resolution of ongoing disputes or legal proceedings will be retained until the matter is fully resolved.

10Contact the juq 321 Privacy Officer

Juq 321 has appointed a Data Protection Officer responsible for ensuring compliance with Malaysia's PDPA and our internal privacy policies. You may contact the juq 321 Privacy Officer through the following channels:

• Official email: support@juq321.net (use subject line: "Privacy Enquiry — juq 321")
• 24/7 Live Chat: Via the live chat icon at the bottom-right corner of the juq 321 platform
• Response time: juq 321 is committed to responding to all privacy enquiries within 3 business days and resolving formal requests within 14 business days.

If you are dissatisfied with how juq 321 has handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) under the Ministry of Digital. juq 321 will cooperate fully with any official investigation conducted by the JPDP.

Juq 321 reserves the right to update this Privacy Policy from time to time to reflect changes in Malaysian law, the technologies we use, or how we handle personal data. Any material changes will be communicated to you via email or an in-platform notification on juq 321 at least 14 days before the changes take effect.